At Mascot Regimen, we strive to provide our clients with exceptional medical and wellness experiences, ensuring their satisfaction and comfort throughout their journey. We understand that unexpected circumstances may arise, and we have formulated this refund policy to clarify the procedures and conditions for refund requests. Please read this policy carefully before booking any of our services.
1.1. Cancellation by Mascot Regimen: In the rare event that we must cancel or reschedule a service due to unforeseen circumstances or events beyond our control, we will provide a full refund to the affected client.
1.2. Medical Reasons: If a client's medical condition renders them unable to participate in the planned medical or wellness procedure, we will process a refund upon receipt of valid medical documentation supporting the cancellation.
1.3. Facility Unavailability: If the medical or wellness facility chosen by the client becomes unavailable for reasons beyond our control (e.g., closure, maintenance, or operational issues), a full refund will be offered, or alternative options will be provided with the client's consent.
2.1. All refund requests must be made in writing and sent to our customer support team at support@mascotregimen.com. The request should include the booking details, reason for cancellation, and any supporting documentation, if applicable.
2.2. Refunds will be processed in the original payment method used during the booking. The processing time may vary based on the payment provider's policies, but we will make every effort to expedite the refund process.
2.3. If the client has made partial payments or deposits, the refund amount will be calculated based on the remaining balance after deducting any non-refundable costs incurred by Mascot Regimen due to the cancellation.
3.1. Cancellations made more than 15 days before the scheduled service date: The client will be eligible for a full refund, excluding any non-refundable costs.
3.2. Cancellations made between 4 to 10 days before the scheduled service date: The client may receive a partial refund, subject to the deduction of non-refundable costs.
3.3. Cancellations made within 3 days of the scheduled service date: No refund will be provided due to the significant costs incurred by Mascot Regimen for securing facilities and services.
4.1.Mascot Regimen may incur certain costs on behalf of the client during the planning and preparation stage, which are non-refundable. These costs may include administrative fees, reservation fees, and expenses related to pre-booked medical appointments and accommodation.
4.2. These non-refundable costs will be communicated to the client before the booking is finalized.
5.1.Mascot Regimen strongly recommends that all clients purchase comprehensive travel insurance to safeguard against unforeseen events that may result in cancellations or interruptions of their travel plans.
5.2. Clients are responsible for ensuring that their insurance policy covers medical treatments and related expenses.
6.1. In the event that a client wishes to amend their itinerary or service bookings, Mascot Regimen will work to accommodate these changes, subject to availability and any additional costs incurred.
7.1. In exceptional cases where the circumstances are beyond the scope of this policy, Mascot Regimen reserves the right to make discretionary refund decisions.
Please note that by booking any of our services, clients acknowledge and agree to the terms outlined in this refund policy. We are committed to providing the best possible experience and will handle refund requests with sensitivity and fairness.
For any questions or assistance regarding our refund policy, please contact our customer support team at support@mascotregimenl.com.
